You’re sick of being nickel and dimed and want to make sure it doesn’t happen again when you commit to a new EHR system. Unfortunately, most vendors aren’t willing to educate people on the hidden costs that can be incurred when you switch. We believe transparency is the foundation of a lasting partnership with your practice. From why you can’t find a price listed anywhere to factors you might not have considered yet, we’ve put together a complete guide on hidden costs that you need to be aware of when shopping for a new EHR.
Part 1 - Why Is It So Hard To Find Pricing Online?
If you’ve been doing your research, you’ve probably noticed that most EHR companies do not list their prices on their websites. Instead, they direct potential customers to contact sales teams directly. This is particularly unusual in an age where a quick search is expected to reveal the final price of most consumer goods. An EHR is just another product, right?
In reality, electronic health records are best thought of as multi-faceted service systems delivered to your practice via software. From time of installation, the system is continuously gathering and reporting patient data, interfacing with outside programs and facilitating team communication, just to name a few functions. Since the system is multi-functional, there are many factors that can affect the final pricing you see in your proposal:
- Whether you need electronic health records only, or a practice management system as well.
- The number of total employees who will need to access the system.
- The number of patients the practices typically handles at any given time.
- Whether you need extra assistance with training and setup.
- Migrating data from your current system to your new system.
- Deciding whether an on site or cloud hosted system would best fit your needs.
The good news is that experienced, transparent vendors will have a pricing model that takes all of these factors into account before issuing an initial contract. Furthermore, the high level of variation between practices means that a lot of the time, you have more room to negotiate than you'd think. Keeping these factors in mind when you’re looking to switch will help you determine who is willing to work with you towards a fair price and who isn’t.
Next week, we’ll cover what you need to know about set up costs that aren’t typically included with your initial contract. Access Part 2 here.